We consider two types of defects on a panel: the product defect and the performance defect.

The product defect encompasses everything related to the integrity of the product. This may be broken (broken or scratched glass, folded frame ...), non-conforming elements (cables too short, non-conforming frame color ...) or missing elements (missing label ...) .

The performance defect is an underperformance of the panel measured with an adequate device. The manufacturer will take into account the measurement device used (measurement tolerance) as well as the warranty conditions associated with his product.

In both cases, please contact us so that we can take charge of your file.