SYNAPSUN's Approach
What relationship does Synapsun have with module manufacturers?
Being their business-development partner, we visit our partner manufacturers several times a quarter. Whether to audit a production, follow a certification process, develop a new product or a new offer, welcome customers who want to visit the ...
How does SYNAPSUN select Module Manufacturers?
We pay particular attention to technology, the rigor of the quality process, the financial solidity, the level of customer service and the long-term vision. We select our partners on these criteria to offer you the best under the best conditions. For ...
Can you deliver directly on construction site?
We are used to deliver directly on construction sites in Europe. However, we need to know: the exact address of the site, the contact details of a person on site, accessibility for a truck, the presence or absence of a loading dock, the presence or ...
How do you manage VAT?
Depending on the sales channel (through Synapsun or directly Manufacturer), the country of storage of the goods, the country of destination of the goods and the country of VAT registration of the customer, the VAT rate of your invoice may differ. Do ...
Do you offer specific / tailor-made panels that do not appear on the site?
Certain products may not appear on the site because they are available upon specific order only or because the Minimum Order Quantity is very largeFor any specific request, please contact the sales department: https://portal.synapsun.com/contact For ...
How do you deal with after-sales?
For any after-sales request, you can click on http://portal.synapsun.com/contact, indicate the subject of the "After-sales" message and describe the situation in the message area. We will contact you in order to open an after-sales ticket and can ...
What countries can you deliver ?
We can deliver to all container ports in the world according to Incoterm CIF. For delivery on site by truck, we deliver to the European Union and Switzerland. For more information on our products, please visit : ...
What are the delivery lead time ?
The delivery time varies according to the availability of a product. For a product in stock, delivery can be made within a week (subject to timely payment). For a product that is not in stock and needs to be manufactured, the delivery time is ...
What payment methods are available?
Given the amounts concerned, payment by credit card is not available on the site. We can offer payments by bank transfer or Letter of Credit. By default, full payment for an order is requested before delivery of the goods. However, after studying ...
Where is your stock located?
Our main stock is located in Rotterdam because the first port in Europe has the most important flows with China as well as a great reactivity in operations. However, we regularly set up local satellite stocks as part of multi-project orders to ...
Beyond the sale of modules, what are the services offered by SYNAPSUN?
We offer differentiated services to add more value to your projects: Support for project development, sourcing of modules, services to power plant operators. The SYNAPSUN team is present throughout the life of your project. To find out more, discover ...
What makes the SYNAPSUN portal different from a simple e-commerce site?
The SYNAPSUN portal is an automated back office tool resulting from the digitalization of 10 years of experience in the import and sale of PV modules. It effectively helps you identify the most suitable products for your needs, allows you to get the ...
What makes the SYNAPSUN model different from existing distributors?
SYNAPSUN offers a hybrid model. Depending on the volumes ordered SYNAPSUN can act as an importer / distributor or as a service, negotiation and operations intermediary to help you buy directly from the best manufacturers. Our goal is to support you ...
What is the legacy of SYNAPSUN team?
Each member of the founding team has over 10 years of experience in the PV industry. As an EPCist, Developer and manufacturer of modules. We have already supported over 550MW of projects (of all sizes) across Europe. For more information on our ...